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Privacy Policy

Last updated December 1, 2025

Effective Date: May 29, 2025
Last Updated: May 29, 2025

At CareSync™ ("Company," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of the personal and health information you entrust to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services—whether through our website (https://caresync.net), mobile app, or software platform (collectively, the "Platform").

As a healthcare technology provider, we comply with the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable data protection laws. Protecting your information is not just a legal responsibility—it's a core part of our mission.

1. Information We Collect

We collect the following categories of information to operate effectively and provide high-quality services:

1.1 Personal Information

  • Full name, email address, phone number
  • Job title, organization name
  • Login credentials and account preferences

1.2 Protected Health Information (PHI)

Collected and processed on behalf of healthcare providers in compliance with HIPAA:

  • Patient demographics and contact details
  • Medical histories, diagnoses, treatment data
  • Notes, appointment records, care plans
  • Telehealth session data

1.3 Technical and Usage Data

  • IP address, browser type, operating system
  • Device information and usage activity
  • Cookies and session tracking data

2. How We Use Your Information

We use the information we collect to:

  • Operate, maintain, and improve the CareSync™ Platform
  • Facilitate secure communication and care coordination
  • Automate workflows and optimize healthcare delivery
  • Comply with legal and regulatory obligations
  • Personalize user experience and provide support
  • Analyze system usage and inform product development

3. How We Share Information

We do not sell or rent your information. We only share it in the following circumstances:

  • With authorized users and care teams using the Platform for clinical or operational purposes
  • With trusted service providers (e.g., hosting, analytics, support) who are bound by confidentiality and data protection agreements
  • To comply with legal obligations, such as court orders or regulatory requests
  • In a business transfer, such as a merger or acquisition, with proper privacy safeguards

4. Data Security

We take the protection of your data seriously and employ a wide range of security practices:

  • HIPAA-compliant infrastructure
  • End-to-end encryption (TLS/SSL) of data in transit and AES-256 encryption at rest
  • Role-based access controls and audit logging
  • Regular security testing and system updates

While we strive to protect your data, no method of transmission over the Internet is 100% secure. We encourage users to maintain strong passwords and report any suspicious activity.

5. Data Retention

We retain data only as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Meet legal, regulatory, or contractual obligations
  • Support continuity of care and system integrity

Users may request deletion of their data where applicable, subject to limitations under HIPAA or other legal requirements.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

  • Maintain secure sessions
  • Remember user preferences
  • Analyze user behavior to improve the Platform

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect site functionality.

7. Your Rights and Choices

Depending on your relationship with CareSync™ and your jurisdiction, you may have the right to:

  • Access and review your personal or health data
  • Request corrections or deletions
  • Limit how your information is used or shared
  • Receive an electronic copy of your data

To exercise these rights, contact us at privacy@caresync.net. We will respond within a reasonable timeframe and in accordance with applicable laws.

8. Children’s Privacy

Our services are not intended for children under 13 without the involvement of a parent or guardian. We do not knowingly collect data from children without appropriate consent. If you believe we have collected such data in error, please contact us at privacy@caresync.net.

9. Third-Party Services

The CareSync™ Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We recommend reviewing their privacy policies before engaging with them.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify users of material changes through the Platform or via email, and the updated policy will always be available at:

🔗 https://caresync.net/privacy-policy

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact:

CareSync™ Privacy Office

Email: privacy@caresync.net
Phone: ‪(813) 537-3464‬
Website: https://caresync.net