At CareSync™, every patient event matters. Advent Event Tracking centralizes, standardizes, and automates the capture and response to clinical and operational events — so care teams can act faster, document consistently, and deliver safer, more coordinated care.
Advent Event Tracking
Advent Event Tracking
What is Advent Event Tracking?
Advent Event Tracking is a unified, timeline-driven system inside CareSync™ that records, classifies, and routes patient-related events in real time. From admissions and medication changes to missed visits and incident reports, Advent consolidates events from scheduling, telehealth, calls, and clinical documentation into one searchable, audit-ready timeline.
Who benefits?
Providers, nurses, care coordinators, call center staff, and administrators in home health, outpatient clinics, telehealth, and large networks — essentially any team that relies on timely, accurate event information to deliver care.
Challenges We Solve
Advent directly addresses the most common event-management pain points:
– Fragmented communication across EHRs, call logs, and messages.
– Delayed responses to critical incidents.
– Inconsistent or missing event documentation.
– Compliance and audit risk from poor recordkeeping.
– Inefficient escalation and coordination workflows.
How It Works — Simple, Integrated, Actionable
1. Ingest: Events flow in automatically from CareSync™ modules and integrated systems (telehealth sessions, nurse notes, call logs, scheduling).
2. Normalize: Structured templates and AI standardize event types and required fields for consistent documentation.
3. Notify: Rule-based alerts route events to specific roles (nurse triage, case manager, supervisor) with priority levels and context.
4. Act: Team members respond from the timeline, attach tasks or care-plan changes, and document outcomes — all anchored to the event.
5. Audit & Learn: Timestamped logs and analytics provide compliance-ready reports and show trends for quality improvement.
Key Benefits
– Faster response to critical incidents and escalations.
– Fewer missed follow-ups and improved patient safety.
– Standardized, audit-ready documentation for compliance.
– Reduced administrative burden through automation.
– Actionable analytics to reduce recurring issues and cost drivers.
Core Features
– Unified patient event timeline (chronological and filterable).
– Customizable event templates and severity levels.
– Role-based alerting and escalation chains.
– Two-way integration with Nursing Care Plans, Tasks, and Telehealth.
– Event analytics, exportable reports, and audit logs.
Security, Compliance & Interoperability
Advent is built on CareSync™’s secure, HIPAA-aligned infrastructure. Events are stored and transmitted with strong encryption, access controls, and a complete audit trail. Advent also supports interoperability standards and connectors to ensure events can be shared with EHRs, HIEs, and third-party systems as required.
Use Cases
– Home Health: Track missed visits, travel complications, in-home incidents, and hospitalization events — notify supervisors and update care plans instantly.
– Outpatient Clinics: Monitor patient no-shows, medication changes, and urgent follow-ups to avoid gaps in care.
– Telehealth: Capture remote encounter outcomes, technical failures, and escalation needs in the patient timeline.
– Call Centers: Turn inbound calls into documented events with required fields, triage decisions, and follow-up tasks.
Why CareSync™’s Advent is Different
Advent isn’t just an event log — it’s an active part of your care workflow. We combine automated capture, AI classification, configurable routing, and tight integration with care plans and telehealth so the right actions happen immediately. That reduces risk, improves outcomes, and saves staff hours previously spent hunting for information.
Ready to see Advent in action?
Schedule a personalized demo to walk through your typical event scenarios and see how Advent reduces response time and improves documentation.
Every event matters. Make them count with Advent Event Tracking by CareSync™.
Implementation & Next Steps
CareSync™ offers guided onboarding for Advent Event Tracking including configuration of event types, escalation rules, role mappings, and integrations with your scheduling or EHR systems. Our agile onboarding ensures teams are live quickly and that Advent reflects the workflows you use every day.
Contact our Implementation Team to build your event taxonomy and start a pilot tailored to high-impact event types.
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