Friday open visits are how Monday risk gets written onto the board. A visit still shows as planned when the caregiver already left the home. A form sits unfinished while the office thinks the day is closed. Ops write-ups for 2026 keep pointing at the same KPI: visit completion and utilization, scheduled visits actually finished […]
Most home health agency owners started in the trenches. You were the one building schedules, calling patients to confirm visits, and tracking which caregivers could cover which routes. That hands-on experience is what makes you good at this business — but it can also be what keeps you from growing past a certain point. The […]